If the policy fails to sync, it writes: Error while getting the Enterprise client policy. If the policy syncs successfully, it writes: Received enterprise client policy: account=. Managed Play writes the following message to the log before it requests the latest app policy: Start enterprise client policy sync: account=. To debug issues with Google Play, we recommend filtering out system messages and messages from Timestamp PID TID log-level log-tag tag-valuesĪll logs from Google Play include the log-tag Finsky. Regardless of whether your customer captured a bug report from a device or used adb logcat, the To view a log of system messages from all apps on the device, including Play. Before using adb:ĭebugging features must also be enabled-ensure your DPC does not enforce the user Instead of capturing bug reports, you can instruct your customers to useĭevice connected over USB. Specific guidance on troubleshooting app installations and updates. You can also refer to Analyze managed Play logs for more zipįile, which customers can send to you for analysis.
Related to app installations and updates.īug reports ( interactive reports are recommended). Your customers can retrieve managed Play logs to send to you for analysis byĬapturing a bug report directly from a device or by using Android Debug BridgeĪndroid versions 4.2 and higher are capable of capturing and saving bug reports.īug reports contain event logs that you can use to help troubleshoot issues Managed Play, you can retrieve the managed Play logs from a device for analysis.
To debug issues related to updating as well as installing apps from After a device's policy is updated, any required app updates will be carried out automatically asĬertain conditions.
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